Avaya will acquire Spoken Communications to migrate call center technology to the cloud

(Photo via Blog.Spoken.com)

Avaya Holdings, a business communications company based in Santa Clara, Calif. has agreed to acquire Bellevue’s Spoken Communications using cash on-hand. Terms of the deal were not disclosed. The acquisition is expected to be complete by the second quarter of this year.

Spoken Communications uses speech recognition technology to automate processes in call centers. In the 12 years since launch, the company has attracted investors, like Ignition Partners and Riverwood Capital, by selling virtualized call center services to large Fortune 500 companies.

The acquisition will help Avaya migrate its enterprise communication products to the cloud. Avaya will also integrate Spoken’s IntelligentWire into its platform. IntelligentWire learns by analyzing live calls and provides follow-up tools afterward. Avaya says it will absorb Spoken’s 170 patents and patent applications as part of the acquisition.

In 2015, Spoken Communications raised $28 million, bringing total funding at the time to $49 million. The company grew quickly in the Seattle area under the leadership of tech veteran Howard Lee.

In 2017, Spoken and Avaya entered a co-development partnership to help Avaya automate more of its call center processes.

“With this acquisition, Avaya’s large contact center customer base around the world will have a clear migration path to the cloud,” Avaya CEO Jim Chirico said in a statement.